Townhouse Presentation – Step by Step

Course Description

The client presentation is the most critical part of every inspection — it’s where trust is built, concerns are addressed, and peace of mind is delivered. In this course, you’ll learn how to conduct a professional townhouse presentation from start to finish.

What You’ll Learn:

• How to greet clients, set expectations, and take control of the walkthrough.
• Step-by-step presentation of every area: entrance, garage, utility room, living spaces, kitchen, bedrooms, bathrooms, laundry, attic, and exterior.
• How to demonstrate your inspection procedures instead of just stating results.
• The importance of balancing positives with deficiencies so clients feel confident.
• How to handle client concerns in real time and provide solutions.
• Techniques for summarizing the “big picture” without overwhelming clients.
• Ways to reduce future complaints by anchoring memories and using strong visuals.

By the end of this course, you’ll know how to deliver a confident, solution-oriented summary that reassures clients and strengthens your reputation as a professional inspector.